WE ARE HERE TO HELP!

Our staff is ready to help you with any support needs you might have! Click here to request a change to your member account or get help with a program enrollment. 

SUSPENDING YOUR MEMBERSHIP
You're welcome to put your membership on hold for up to 3 months* each year - just click here to request a hold at least 15 days before your next payment. Your membership will automatically reactivate after your scheduled suspension expires.
UPGRADING OR DOWNGRADING YOUR MEMBERSHIP
You can always add or subtract individuals from your membership depending on who is using the Y at any given time. Click here to request a membership change, or reach out to your local Membership Sales Director to find the best fit for your household!
CANCELING YOUR MEMBERSHIP
We hate to see you go, but we're committed to keeping Y membership flexible, so there are no fees for canceling if you need to. We do need a written request to cancel no later than 15 days before your next payment - just email your local Membership Sales Director to initiate the process.

PROGRAM REFUNDS AND CANCELLATION POLICY
Prior to the beginning of a class:
  • You are able to cancel your enrollment at any time prior to the start of the program. You will receive a full refund as either an online credit or in the form of the original payment method (cash payments will be refunded by check.)
After the class has begun:
  • For full pay programs: Program refunds are not permitted unless there are extenuating circumstances and are accompanied with proper documentation (i.e. medical). Refunds requested after the completion of a program session will not be honored.
  • For Automatic Payment Programs: You may cancel at any time, however, written notice must be received at least two weeks prior to your scheduled payment due date. For refunds due to medical reasons, proper documentation will be required.
If the YMCA cancels a class:
  • Whenever possible we will offer you the opportunity to make up that class. If a make up cannot be accommodated, you may request a credit for that class in writing by submitting a program credit refund form.

A program credit form is available at your YMCA’s Welcome Center.


Please be aware that you will be charged the joiner fee in the future if you re-join, so if you're only planning on a break, scheduling a membership suspension is your best bet!

For any additional questions or concerns, please don't hesitate to reach out to your Y's Membership Sales Director:
Cape Ann YMCA - Joe Dapper dapperj@northshoreymca.org
Greater Beverly YMCA - Anysley Harrington harringtona@northshoreymca.org
Haverhill YMCA - Jaclyn McCrillis mccrillisj@northshoreymca.org
Ipswich Family YMCA - Kaitlyn Cotter cotterk@northshoreymca.org
Lynch/van Otterloo YMCA - Jane Rizza rizzaj@northshoreymca.org
Plaistow Community YMCA - Jaclyn McCrillis  mccrillisj@northshoreymca.org
Salem YMCA - Mary Sholds sholdsm@northshoreymca.org