Policies & Account Requests


Click the link for your home Y to request a membership hold, upgrade or downgrade, help with program enrollment, online account support, and more. Find all our membership and program policies at the bottom of this page.

Account Support Request Form – Cape Ann YMCA

Account Support Request Form – Greater Beverly YMCA

Account Support Request Form – Haverhill YMCA

Account Support Request Form – Ipswich Family YMCA

Account Support Request Form – Lynch/van Otterloo YMCA

Account Support Request Form – Plaistow Community YMCA

Account Support Request Form – Salem YMCA


We can’t wait to help you on your fitness journey and maximize your Y membership! Sign up for a complimentary fitness orientation or take advantage of special member pricing on personal training.

Click here for our schedules page, then filter to your preferred Y and “Fitness Center Orientations” to see available options. If there’s nothing that fits your schedule, we’re happy to book something that works better for you – just reach out to one of our Health & Wellness Directors:

Cassie Carlson, carlsonc@northshoreymca.org
Cape Ann YMCA

Matt Pudvah, pudvahm@northshoreymca.org
Greater Beverly YMCA

Stephanie Laverdure, laverdures@northshoreymca.org
Haverhill YMCA

Nick Bertone, bertonen@northshoreymca.org
Ipswich Family YMCA

Justin Cammarata, cammarataj@northshoreymca.org
Lynch/van Otterloo YMCA

Wendy Takesian, takesianw@northshoreymca.org
Plaistow YMCA

Tracey Harris, harrist@northshoreymca.org
Salem YMCA


You’re welcome to put your membership on hold for up to 3 months* each year – submit your request in the “Account Support Request” link above at least 30 days before your next payment so we have adequate time to make that edit before the next billing cycle. Your membership will automatically reactivate after your scheduled suspension expires.

You can always add or subtract individuals from your membership depending on who is using the Y at any given time. Submit your request in the “Account Support Request” link above, or reach out to your local Membership Sales Director to find the best fit for your household!

We hate to see you go, but we’re committed to keeping Y membership flexible, so there are no fees for canceling if you need to. We do need a written request to cancel no later than 30 days before your next payment – just email your local Membership Sales Director to initiate the process, or request more information in the “Account Support Request” link above.

Please be aware that you will be charged the joiner fee in the future if you re-join, so if you’re only planning on a break, scheduling a membership suspension is your best bet!

Prior to the beginning of a class:

  • You are able to cancel your enrollment at any time prior to the start of the program. You will receive a full refund as either an online credit or in the form of the original payment method (cash payments will be refunded by check.)

After the class has begun:

  • For full pay programs: Program refunds are not permitted unless there are extenuating circumstances and are accompanied with proper documentation (i.e. medical). Refunds requested after the completion of a program session will not be honored.
  • For Automatic Payment Programs: You may cancel at any time, however, written notice must be received at least two weeks prior to your scheduled payment due date. For refunds due to medical reasons, proper documentation will be required.

If the YMCA cancels a class:

  • Whenever possible we will offer you the opportunity to make up that class. If a make up cannot be accommodated, you may request a credit for that class in writing by submitting a program credit refund form.

A program credit form is available at your YMCA’s Welcome Center.

For any additional questions or concerns, please don’t hesitate to reach out to your Y’s Membership Sales Director:

Helene Feeley, feeleyh@northshoreymca.org
Cape Ann YMCA

Anysley Harrington, harringtona@northshoreymca.org
Greater Beverly YMCA

Karissa Forzese, forzesek@northshoreymca.org
Haverhill YMCA

Kaitlyn Cotter, cotterk@northshoreymca.org
Ipswich Family YMCA

Jane Rizza, rizzaj@northshoreymca.org
Lynch/van Otterloo YMCA

Jaclyn McCrillis, mccrillisj@northshoreymca.org
Plaistow Community YMCA

Mary Sholds, sholdsm@northshoreymca.org
Salem YMCA