WE ARE HERE TO HELP!
SUBMIT AN ACCOUNT SUPPORT REQUEST
Click the link for your home Y to request a membership hold, upgrade or downgrade, help with program enrollment, online account support, and more. Find all our membership and program policies at the bottom of this page.
Account Support Request Form – Cape Ann YMCA
Account Support Request Form – Greater Beverly YMCA
Account Support Request Form – Haverhill YMCA
Account Support Request Form – Ipswich Family YMCA
Account Support Request Form – Lynch/van Otterloo YMCA
Account Support Request Form – Plaistow Community YMCA
Account Support Request Form – Salem YMCA
If membership or program affordability is a concern, click here to learn more about our income-based Flexible Pricing option for families making up to $110,000 per year.
Policies
Photo & Your Safety
For safety and security purposes, the Y requires a photograph on record for each member. Photos are used by staff to identify individuals in the event of an emergency and to confirm identity as a part of our confidential background screening process to ensure a child-safe environment. Your photograph will not be used for any commercial purpose without your authorization.
Membership Changes
- Convenient Cancellation
With self-service cancellation available through your account online, you can cancel your membership effective immediately. Please note that this will prevent future charges, but will not refund or prevent charges for the current month
For immediate cancellation, click the LOGIN button in the upper right corner of this page to access your YMCA account and cancel at any time. Click here for a step-by-step guide.
- Membership Changes with Processing Time
If you choose to request a cancellation, hold, or upgrade/downgrade via email or web form, we will still need 30 days to process that request. This is because these requests must be processed manually by staff, and with thousands of members, we need time to make those edits. Submit your request in the “Account Support Request” link above. - Member Pricing on Programs & Camps
Please be aware that your membership must remain active to enjoy reduced member pricing on programs and camps! If you choose to cancel before your program concludes, your price will adjust to the non-member rate.
Note: There are third-party companies that falsely claim they can manage changes to your Y membership for a fee. These companies are not affiliated with the Y and often mislead individuals for profit. You never have to pay to change or cancel your membership.
Program Refunds And Cancellation Policy
Prior to the beginning of a class:
- You are able to cancel your enrollment at any time prior to the start of the program. You will receive a full refund as either an online credit or in the form of the original payment method (cash payments will be refunded by check.)
Within the first 2 weeks of a class:
- If you are not satisfied in the first 2 weeks of the session, you may request to unenroll and will receive a full refund.
After the first 2 weeks of a class:
- Refunds will only be issued in the case of extenuating circumstances, such as a medical reason supported by proper documentation (i.e. doctor’s note).
If the YMCA cancels a class:
- If the YMCA cancels a class, whenever possible we will offer members the opportunity to make up that class. If a make-up cannot be accommodated, a member may request a credit for that class in writing by submitting a program credit refund form.
A program credit form is available at your YMCA’s Welcome Center.
For any additional questions or concerns, please don’t hesitate to reach out to your Y’s Member Engagement Director
Chad Kreuzer, kreuzerc@northshoreymca.org
Cape Ann YMCA
Aynsley Harrington, harringtona@northshoreymca.org
Greater Beverly YMCA
Karissa Forzese, forzesek@northshoreymca.org
Haverhill YMCA
Cindy Nichols nicholc@northshoreymca.org
Ipswich Family YMCA
Lauren Pohlmeyer, pohlmeyerl@northshoreymca.org
Lynch/van Otterloo YMCA
Jaclyn McCrillis, mccrillisj@northshoreymca.org
Plaistow Community YMCA
Mary Sholds, sholdsm@northshoreymca.org
Salem YMCA
