Submit an Account Support Request
Click the link below to request a membership hold, upgrade or downgrade, help with program enrollment, online account support, and more. Find all our membership and program policies at the bottom of this page.
Submit an Account Support Request
Click the link below to request a membership hold, upgrade or downgrade, help with program enrollment, online account support, and more. Find all our membership and program policies at the bottom of this page.
Membership Changes
Convenient Cancellation
- With self-service cancellation available through your account online, you can cancel your membership effective immediately. Please note that this will prevent future charges, but will not refund or prevent charges for the current month
- For immediate cancellation, click the LOGIN button in the upper right corner of this page to access your YMCA account and cancel at any time. Click here for a step-by-step guide.
Membership Changes with Processing Time
- If you choose to request a cancellation, hold, or upgrade/downgrade via email or web form, we will still need 10 days to process that request. This is because these requests must be processed manually by staff, and with thousands of members, we need time to make those edits. Submit your request in the “Account Support Request” link above.
Member Pricing on Programs & Camps
- Please be aware that your membership must remain active to enjoy reduced member pricing on programs and camps! If you choose to cancel before your program concludes, your price will adjust to the non-member rate.
- Note: There are third-party companies that falsely claim they can manage changes to your Y membership for a fee. These companies are not affiliated with the Y and often mislead individuals for profit. You never have to pay to change or cancel your membership.
Membership Refunds
- Given that you have the flexibility to cancel your membership at any time, we generally do not refund membership dues. Membership refunds are only considered when there are extenuating circumstances that limited you from notifying the YMCA of your cancellation. These requests would need to be submitted with proper documentation (i.e. doctor’s note) for review and approval.
- If you were incorrectly charged due to the YMCA’s failure to cancel or put the membership on hold, a full refund will be given as long as the request is accompanied by proper documentation (i.e. email receipt of your submitted request). Under these circumstances, the YMCA will not refund more than six months of membership at any given time.
- For those participating in our income based Flexible Pricing program, please be aware that you will receive a notification when your price reduction is expiring, with an invitation to renew. If you choose not to renew your Flexible Pricing rate, your membership will adjust to the regular rate, and we will not be able to refund those charges.
Program Refunds and Cancellation Policy
Prior to the beginning of a class:
- You are able to cancel your enrollment at any time prior to the start of the program. You will receive a full refund as either an online credit or in the form of the original payment method (cash payments will be refunded by check.)
Within the first 2 weeks of a class:
- If you are not satisfied in the first 2 weeks of the session, you may request to unenroll and will receive a full refund.
After the first 2 weeks of a class:
- Refunds will only be issued in the case of extenuating circumstances, such as a medical reason supported by proper documentation (i.e. doctor’s note).
If the YMCA cancels a class:
- If the YMCA cancels a class, whenever possible we will offer members the opportunity to make up that class. If a make-up cannot be accommodated, a member may request a credit for that class in writing by submitting a program credit refund form.
